I've been using them for 3 months exactly, and on my 5th advisor. An advisor is your sole point of contact for the loan... questions, concerns, documents, everything. They don't tell you when the advisor changes, you just notice by chance the little initial emoji of your advisor changed. Realize this means the previous one left, or got fired.
They have no real ticketing. Each worker has a unique and seemingly private email and text...so you start fresh with each one. To the point you don't even want to ask questions, because they'll just fire the person you asked and you'll start fresh again...a week before closing...
The site and flow are slick, that's what drew me in. But the company as a whole is odd and I'd highly recommend not using them.
Alternate title: CEO personally guarantees company financing
"The CEO believes in his struggling company, although it theoretically means he could have an excuse to sell a bunch of Better.com shares or personally declare bankruptcy, this CEO has 5x as much cash and is probably swimming in less debt than most of the middle class."
>If you owe the bank $1000, that's your problem. But if you owe the bank $100 million, that's the bank's problem.
The site says they charge zero commissions & lender fees - does this just apply to the loan recipient? maybe it's just commission from the lenders?